Terms of Service
Welcome to Brokerpad, an online service designed to help mortgage brokers and their customers to collect accurate information in preparation for submitting a mortgage application to a bank. These Terms of Use are intended to explain our obligations as a service provider and Your obligations as a customer. Please read them carefully.
These Terms are binding on any use of the Service and apply to You from the time that Brokerpad provides You with access to the Service.
These Terms are not intended to answer every question or address every issue raised by the use of the Brokerpad Service. Brokerpad reserves the right to change these terms at any time, effective upon the posting of modified terms and Brokerpad will make every effort to communicate these changes to You via email or notification via the Website. It is likely the terms of use will change over time. It is Your obligation to ensure that You have read, understood and agree to the most recent terms available on the Website.
By registering to use the Service you acknowledge that You have read and understood these Terms and have the authority to act on behalf of any person for whom You are using the Service. You are deemed to have agreed to these Terms on behalf of any entity for whom you use the Service.
These Terms were last updated on 16 October 2014.
1. Definitions
Agreement means these Terms of Use.
Subscription Fee means the monthly fee (excluding any taxes and duties) payable by You in accordance with the fee schedule set out on the Website (which Brokerpad may change from time to time on notice to You).
Confidential Information includes all information exchanged between the parties to this Agreement, whether in writing, electronically or orally, including the Service but does not include information which is, or becomes, publicly available other than through unauthorised disclosure by the other party.
Data means any data inputted by You or with Your authority into the Website.
Intellectual Property Right means any patent, trade mark, service mark, copyright, moral right, right in a design, know-how and any other intellectual or industrial property rights, anywhere in the world whether or not registered.
Service means the online service to enable mortgage brokers and their clients to collect personal and financial information in preparation for applying for a loan via the Website.
Website means the Internet site at the domain www.brokerpad.com.au or any other site operated by Brokerpad.
Brokerpad means Brokerpad Pty Limited (ACN 600 706 250) with a registered address of Suite 1, Lvl 10, South Tower, 1 Railway St, Chatswood NSW 2067.
Subscriber means the person who registers to use the Service, and, where the context permits, includes any entity on whose behalf that person registers to use the Service.
Guest User means any person or entity, other than the Subscriber, that uses the Service with the authorisation of the Subscriber from time to time. This includes Your clients who may enter their personal and financial information and upload their private data to the Service.
You means the Subscriber, and where the context permits, an Guest User. Your has a corresponding meaning.
2. Use of Software
a. Brokerpad grants You the right to access and use the Service via the Website with the particular level of services available to You according to Your subscription type. This right is non-exclusive, non-transferable, and limited by and subject to this Agreement. You acknowledge and agree that, subject to any applicable written agreement between the Subscriber and the Guest Users, or any other applicable laws:
b. the Subscriber determines who is an Guest User and what level of user role access to the relevant organisation and Service that Guest User has;
c. the Subscriber is responsible for all Guest Users’ use of the Service;
3. Your Obligations
a. Brokerpad Docs, Brokerpad Premium and Brokerpad Pro are paid subscription services which allow access to higher level functionality on the site. By subscribing to one of these higher levels of Service You agree to allow Brokerpad to debit Your credit card or Paypal account for the amount shown in the pricing schedule on the Brokerpad website according to the level of service that You select. This amount will include the Subscription Fee for the following period of one month of use. Brokerpad will continue to debit Your credit card or Paypal account each month for this amount until this Agreement is terminated in accordance with clause 9.
b. Brokerpad reserves the right to either increase or reduce prices by giving at least 60 days notice of its intention to do so. You indicate Your agreement to the new pricing arrangement by continuing to use the Service.
c. You must only use the Service and Website for Your own lawful internal business purposes, in accordance with these Terms and any notice sent by Brokerpad or condition posted on the Website. You may use the Service and Website on behalf of others or in order to provide services to others but if You do so you must ensure that You are authorised to do so and that all persons for whom or to whom services are provided comply with and accept all terms of this Agreement that apply to You.
d. You must ensure that all usernames and passwords required to access the Service are kept secure and confidential. You must immediately notify Brokerpad of any unauthorised use of Your or Your clients’ passwords or any other breach of security and Brokerpad will reset Your password. You must take all other actions that Brokerpad reasonably deems necessary to maintain or enhance the security of Brokerpad’s computing systems and networks and Your access to the Services.
e. As a condition of these Terms, when accessing and using the Services, You must:
i. not attempt to undermine the security or integrity of Brokerpad’s computing systems or networks or, where the Services are hosted by a third party, that third party’s computing systems and networks;
ii. not use, or misuse, the Services in any way which may impair the functionality of the Services or Website, or other systems used to deliver the Services or impair the ability of any other user to use the Services or Website;
iii. not attempt to gain unauthorised access to any materials other than those to which You have been given express permission to access or to the computer system on which the Services are hosted;
iv. not transmit, or input into the Website, any: files that may damage any other person’s computing devices or software, content that may be offensive, or material or Data in violation of any law (including Data or other material protected by copyright or trade secrets which You do not have the right to use); and
v. not attempt to modify, copy, adapt, reproduce, disassemble, decompile or reverse engineer any computer programs used to deliver the Services or to operate the Website except as is strictly necessary to use either of them for normal operation.
4. Indemnity
You indemnify Brokerpad against: all claims, costs, damage and loss arising from Your breach of any of these Terms or any obligation You may have to Brokerpad, including (but not limited to) any costs relating to the recovery of any Subscription Fees that are due but have not been paid by You.
5. Confidentiality and Privacy
a. Unless the relevant party has the prior written consent of the other or unless required to do so by law.
b. Each party will preserve the confidentiality of all Confidential Information of the other obtained in connection with these Terms. Neither party will, without the prior written consent of the other, disclose or make any Confidential Information available to any person, or use the same for its own benefit, other than as contemplated by these Terms.
c. Each party’s obligations under this clause will survive termination of these Terms.
d. The provisions of clauses 5a and 5b shall not apply to any information which:
i. is or becomes public knowledge other than by a breach of this clause;
ii. is received from a third party who lawfully acquired it and who is under no obligation restricting its disclosure;
iii. is in the possession of the receiving party without restriction in relation to disclosure before the date of receipt from the disclosing party; or
iv. is independently developed without access to the Confidential Information.
e. Brokerpad maintains a privacy policy that sets out the parties’ obligations in respect of personal information . You should read that policy at https://www.brokerpad.com.au/page/privacy.html and You will be taken to have accepted that policy when You accept these Terms.
6. Intellectual Property
a. Title to, and all Intellectual Property Rights in the Services, the Website and any documentation relating to the Services remain the property of Brokerpad.
b. Title to, and all Intellectual Property Rights in, the Data remain Your property. However, Your access to the Data is contingent on full payment of the Brokerpad Subscription Fee when due. You grant Brokerpad a licence to use, copy, transmit, store, and back-up Your information and Data for the purposes of enabling You to access and use the Services and for any other purpose related to provision of services to You.
c. You must maintain copies of all Data inputted into the Service. Brokerpad adheres to its best practice policies and procedures to prevent data loss, including a daily system data back-up regime, but does not make any guarantees that there will be no loss of Data. Brokerpad expressly excludes liability for any loss of Data no matter how caused.
7. Warranties and Acknowledgements
a. You warrant that where You have registered to use the Service on behalf of another person, You have the authority to agree to these Terms on behalf of that person and agree that by registering to use the Service You bind the person on whose behalf You act to the performance of any and all obligations that You become subject to by virtue of these Terms, without limiting Your own personal obligations under these Terms.
b. You acknowledge that You are authorised to use the Services and the Website and to access the information and Data that You input into the Website, including any information or Data input into the Website by any person you have authorised to use the Service. You are also authorised to access the processed information and Data that is made available to You through Your use of the Website and the Services (whether that information and Data is Your own or that of anyone else).
b. Brokerpad has no responsibility to any person other than You and nothing in this Agreement confers, or purports to confer, a benefit on any person other than You. If You use the Services or access the Website on behalf of or for the benefit of anyone other than yourself (whether a body corporate or otherwise) you agree that:
i. You are responsible for ensuring that You have the right to do so;
ii. You are responsible for authorising any person who is given access to information or Data, and you agree that Brokerpad has no obligation to provide any person access to such information or Data without Your authorisation and may refer any requests for information to You to address; and
iii. You will indemnify Brokerpad against any claims or loss relating to:
iv. Brokerpad’s refusal to provide any person access to Your information or Data in accordance with these Terms,
v. Brokerpad’s making available information or Data to any person with Your authorisation.
c. The provision of, access to, and use of, the Services is on an “as is” basis and at Your own risk.
d. Brokerpad does not warrant that the use of the Service will be uninterrupted or error free. Among other things, the operation and availability of the systems used for accessing the Service, including public telephone services, computer networks and the Internet, can be unpredictable and may from time to time interfere with or prevent access to the Services. Brokerpad is not in any way responsible for any such interference or prevention of Your access or use of the Services.
e. Brokerpad is not Your financial advisor and use of the Services does not constitute the receipt of financial advice. If You have any questions relating to financial advice, please contact a financial advisor.
f. It is Your sole responsibility to determine that the Services meet the needs of Your business and are suitable for the purposes for which they are used.
g. Brokerpad gives no warranty about the Services. Without limiting the foregoing, Brokerpad does not warrant that the Services will meet Your requirements or that it will be suitable for any particular purpose. To avoid doubt, all implied conditions or warranties are excluded in so far as is permitted by law, including (without limitation) warranties of merchantability, fitness for purpose, title and non-infringement.
h. You warrant and represent that You are acquiring the right to access and use the Services for the purposes of a business and that, to the maximum extent permitted by law, any statutory consumer guarantees or legislation intended to protect non-business consumers in any jurisdiction does not apply to the supply of the Services, the Website or these Terms.
i. Without limiting Section 8 or Your obligations under Clause 7j, we will implement reasonable and appropriate measures designed to help you secure Your Data against accidental or unlawful loss, access or disclosure.
j. You are responsible for taking your own steps to maintain appropriate security, protection and backup of Your Data and Data supplied by Your Guest Users (clients). Brokerpad log-in credentials created by You or generated by the Services are for Your Guest Users only and You will take all reasonable efforts to keep them safe and not reveal them to anyone who does not have authority to access the Service.
8. Limitation of Liability
a. To the maximum extent permitted by law, Brokerpad excludes all liability and responsibility to You (or any other person) in contract, tort (including negligence), or otherwise, for any loss (including loss of information, Data, profits and savings) or damage resulting, directly or indirectly, from any use of, or reliance on, the Service or Website.
b. If You suffer loss or damage as a result of Brokerpad’s negligence or failure to comply with these Terms, any claim by You against Brokerpad arising from Brokerpad’s negligence or failure will be limited in respect of any one incident, or series of connected incidents, to the Subscription Fees paid by You in the previous 12 months.
c. If You are not satisfied with the Service, Your sole and exclusive remedy is to terminate these Terms in accordance with Clause 9.
9. Termination
a. When You first sign up for access to the Services You can evaluate the Services under the defined trial usage conditions, with no obligation to continue to use the Services. If You choose to continue using the Services thereafter, You will be billed from the day You first added Your billing details into the Services. If You choose not to continue using the Services, You may cancel your Subscription in the Profile section of the Services.
b. Brokerpad will not provide any refund for any remaining prepaid period for a prepaid Subscription Fee subscription.
c. These Terms will continue for the period covered by the Subscription Fee paid or payable under clause 3a. At the end of each billing period these Terms will automatically continue for another period of the same duration as that period, provided You continue to pay the prescribed Subscription Fee when due, unless either Brokerpad terminates these Terms by giving notice to You of at least 30 days before the end of the relevant payment period, or You terminate this Agreement by cancelling Your subscription. If You terminate these Terms You shall be liable to pay all relevant Subscription Fees on a pro-rata basis for each day of the then current period up to and including the day of termination of these Terms.
d. If You:
i. breach any of these Terms (including, without limitation, by non-payment of any Subscription Fees) and do not remedy the breach within 14 days after receiving notice of the breach if the breach is capable of being remedied;
ii. breach any of these Terms and the breach is not capable of being remedied (which includes (without limitation) any breach of clause 3d or any payment of Subscription Fees that are more than 30 days overdue); or
iii. You or Your business become insolvent or Your business goes into liquidation or has a receiver or manager appointed of any of its assets or if You become insolvent, or make any arrangement with Your creditors, or become subject to any similar insolvency event in any jurisdiction,
iv. You pose a security risk to the Service or any third party, may adversely impact the Service or the systems or Content of any other Brokerpad customer, may subject us, our affiliates, or any third party to liability, or may be fraudulent.
Brokerpad may take any or all of the following actions, at its sole discretion:
i. Terminate this Agreement and Your use of the Services and the Website;
ii. Suspend for any definite or indefinite period of time, Your use of the Services and the Website;
iii. Suspend or terminate access to all or any Data.
a. Take either of the actions in sub-clauses (i), (ii) and (iii) of this clause 9d in respect of any or all other persons whom You have authorised to have access to Your information or Data.
For the avoidance of doubt, if payment of Subscription Fees is not made in full by the relevant due date, Brokerpad may: suspend or terminate Your use of the Service, the authority for all or any of Your Organisations to use the Service, or Your rights of access to all or any Data.
b. Termination of these Terms is without prejudice to any rights and obligations of the parties accrued up to and including the date of termination. On termination of this Agreement You will:
i.remain liable for any accrued charges and amounts which become due for payment before or after termination; and
ii.immediately cease to use the Services and the Website.
c. Clauses 3e, 4, 5, 6, 7, 8 and 10 survive the expiry or termination of these Terms.
10. Help Desk
a. In the case of technical problems You must make all reasonable efforts to investigate and diagnose problems before contacting Brokerpad. If You still need technical help, please check the support provided online by Brokerpad on the Website or failing that email us at support@Brokerpad.com.au.
b. Whilst Brokerpad intends that the Services should be available 24 hours a day, seven days a week, it is possible that on occasions the Services or Website may be unavailable to permit maintenance or other development activity to take place.
If for any reason Brokerpad has to interrupt the Services for longer periods than Brokerpad would normally expect, Brokerpad will use reasonable endeavours to publish in advance details of such activity on the Website.
11. General
a. These Terms, together with the Brokerpad Privacy Policy and the terms of any other notices or instructions given to You under these Terms of Use, supersede and extinguish all prior agreements, representations (whether oral or written), and understandings and constitute the entire agreement between You and Brokerpad relating to the Services and the other matters dealt with in these Terms.
b. If either party waives any breach of these Terms, this will not constitute a waiver of any other breach. No waiver will be effective unless made in writing.
c. Neither party will be liable for any delay or failure in performance of its obligations under these Terms if the delay or failure is due to any cause outside its reasonable control. This clause does not apply to any obligation to pay money.
d. You may not assign or transfer any rights to any other person without Brokerpad’s prior written consent.
e. These terms are governed by applicable Australian State and Federal laws and You submit to the exclusive jurisdiction of the courts of Australia for all disputes arising out of or in connection with this Agreement.
f. If any part or provision of these Terms is invalid, unenforceable or in conflict with the law, that part or provision is replaced with a provision which, as far as possible, accomplishes the original purpose of that part or provision. The remainder of this Agreement will be binding on the parties.
g. Any notice given under these Terms by either party to the other must be in writing by email and will be deemed to have been given on transmission. Notices to Brokerpad must be sent to info@brokerpad.com.au or to any other email address notified by email to You by Brokerpad. Notices to You will be sent to the email address which You provided when setting up Your access to the Service.
h. A person who is not a party to these Terms has no right to benefit under or to enforce any term of these Terms.
+61 2 8766 0463
549 Willoughby Road Willoughby, NSW 2068